Terms & Conditions

SPONZA TERMS OF SERVICE

Last updated: 14 September 2026

1. INTRODUCTION

Welcome to Sponza.

Sponza is a digital platform that helps people find, compare and connect with independent coaches, trainers, instructors and other professionals in the fields of sports and wellbeing.

Through Sponza, Users can search based on factors including:

  • sport;
  • location;
  • specialisation;
  • training format;
  • personal goals.

Coaches can create and publish professional profiles and present their services through the Platform.

These Terms of Service govern the use of the Sponza website, mobile applications, accounts, Coach profiles, search and matching functionality, messaging functionality, subscriptions and other Sponza services.

Together, these are referred to as the “Platform”.

By creating an account, activating a Coach profile, purchasing a paid subscription or otherwise using the Platform, you agree to these Terms of Service to the extent permitted by applicable law.

Please read these Terms carefully before using the Platform.

 

2. WHO WE ARE

Sponza is operated by:

Wave Group B.V.
Trading as Sponza

Prins Pieter Christiaanstraat 81
3066 TB Rotterdam
The Netherlands

Chamber of Commerce number: 68602200

Email: support@sponza.nl

Privacy: privacy@sponza.nl

Website: www.sponza.nl

In these Terms, Wave Group B.V. and Sponza are referred to as “Sponza”, “we”, “us” or “our”.

 

3. DEFINITIONS

In these Terms of Service:

  • User means any person who visits or uses the Platform.
  • Coach means an independent coach, trainer, instructor or other professional who offers or presents services through Sponza.
  • Consumer means a natural person acting outside their trade, business or profession.
  • Coach Profile means the public or non-public profile page of a Coach on Sponza.
  • Premium means a paid subscription or other paid functionality offered by Sponza.
  • Content means all information uploaded, published or otherwise made available through the Platform, including text, photographs, videos, logos, reviews, profile information and other materials.
  • Coach Agreement means any agreement entered into directly between a User and a Coach regarding coaching, training, guidance or other services.
  • Platform Agreement means the agreement between a User or Coach and Sponza regarding use of the Platform.

 

4. THE ROLE OF SPONZA

Sponza provides a platform through which Users and Coaches can find and contact each other.

Sponza is generally not a party to the agreement between a User and a Coach.

A Coach acts independently and determines, within applicable law, matters including:

  • which services are offered;
  • where services are provided;
  • availability;
  • rates;
  • training or coaching methods;
  • cancellation terms;
  • the content of the coaching relationship;
  • the manner in which services are delivered.

A Coach is not an employee, agent, representative, franchisee or contractor of Sponza solely because they use the Platform.

Sponza does not instruct Coaches on how to perform their professional services, except for general requirements reasonably necessary for safety, quality, reliability, compliance with law and proper operation of the Platform.

If Sponza introduces booking, payment or other transaction functionality between Users and Coaches in the future, additional terms may apply.

Those terms will be clearly presented before the relevant functionality is used.

 

5. NO GUARANTEE OF A MATCH OR RESULT

Sponza helps Users find and compare Coaches.

We do not guarantee that:

  • every User will find a suitable Coach;
  • every Coach will receive enquiries;
  • every Coach will be available;
  • a Coach will accept an enquiry;
  • information in a Coach Profile is always complete or current;
  • a particular coaching method is suitable for a specific User;
  • any particular sporting, physical, mental, health-related or other result will be achieved.

A profile, search result, recommendation, badge, rating or match score does not constitute a guarantee by Sponza regarding the quality or suitability of a Coach.

Users remain responsible for their own final choice of Coach.

 

6. CREATING AN ACCOUNT

Certain features of Sponza require an account.

When creating and using an account, you must:

  • provide accurate and current information;
  • keep your account information up to date;
  • use a secure password;
  • keep your login credentials confidential;
  • not permit another person to use your account without authorisation;
  • inform Sponza if you suspect unauthorised use of your account.

You are responsible for activity carried out through your account to the extent such activity can reasonably be attributed to you.

Sponza may require additional verification where reasonably necessary for the security or reliability of the Platform.

 

7. SIGNING IN THROUGH APPLE, GOOGLE OR OTHER SERVICES

Sponza may allow Users to create an account or sign in through services such as Apple or Google.

If you use such functionality, the terms of the relevant external provider may also apply.

Sponza is not responsible for the availability or operation of third-party authentication services.

 

8. AGE REQUIREMENTS

Persons under the age of 16 may not independently create or use a Sponza account.

A parent or legal guardian may use Sponza to find a Coach for a minor.

Where services are provided to minors, we expect Coaches to comply with applicable law and take appropriate measures regarding:

  • parental involvement;
  • communication;
  • privacy;
  • physical safety;
  • safeguarding;
  • training locations and appointments.

Sponza may introduce additional safety requirements for minors.

 

9. COACH PROFILES

Coaches may create a Coach Profile through Sponza.

Each Coach is responsible for the information published in their profile.

Profile information must be:

  • accurate;
  • not misleading;
  • sufficiently up to date;
  • lawful;
  • non-infringing of the rights of others.

A Coach may publish information including:

  • experience;
  • education;
  • certificates;
  • qualifications;
  • sports;
  • specialisations;
  • target groups;
  • coaching philosophy;
  • availability;
  • service area;
  • training locations;
  • rates;
  • website;
  • social media;
  • photographs;
  • videos;
  • other professional information.

Coaches must update information when it is no longer correct.

 

10. QUALIFICATIONS AND VERIFICATION

Sponza may allow Coaches to verify certain information, qualifications, certificates, identity details or business information.

If a Coach receives a verification badge or similar status, this means only that Sponza has checked certain information according to the verification process used at that time.

Verification does not automatically mean that Sponza:

  • has reviewed every qualification or certificate;
  • has investigated the Coach’s complete professional history;
  • guarantees the quality of the Coach’s services;
  • guarantees the personal reliability of the Coach;
  • guarantees that the Coach is suitable for every User.

Sponza may remove a verification status if the relevant information is no longer accurate or applicable requirements are no longer met.

 

11. PUBLIC PROFILES

Coach Profiles are generally intended to be publicly discoverable.

Depending on the Coach’s settings and the design of the Platform, Coach Profiles may:

  • be visible without an account;
  • appear in Sponza search results;
  • appear on sport pages;
  • appear on goal pages;
  • appear on location pages;
  • be shared through public links;
  • be indexed by search engines;
  • appear in search results such as Google;
  • be discoverable through other search or AI services.

A Coach who activates a public profile understands that information may therefore become visible outside Sponza itself.

After information is changed or removed, previous versions may remain temporarily visible in search engine caches or other external services.

 

12. CLAIMING PROFILES

Sponza may invite Coaches to claim a pre-prepared profile or lead record.

Such profiles may be based on lawfully obtained publicly available professional information.

When a Coach claims a profile, Sponza may require the Coach to review, supplement or correct certain information before the profile is activated.

A Coach who believes information is incorrect or should not be processed by Sponza may contact:

privacy@sponza.nl

 

13. BASIC AND PREMIUM

Sponza may offer different account or subscription options, including Basic and Premium.

The exact features, pricing and duration of each option will be displayed on the Platform before a subscription is purchased.

A free Basic account may provide fewer features or less visibility than Premium.

Premium may include functionality such as:

  • expanded profile information;
  • additional media;
  • external website links;
  • social media links;
  • additional statistics;
  • verification options;
  • increased visibility;
  • additional profile or promotional features;
  • other Premium functionality displayed on the Platform.

Sponza may further develop the functionality included in Basic and Premium.

Material changes will be implemented in accordance with applicable consumer and platform law.

 

14. PRICING

The current price of a paid subscription will be clearly displayed before the subscription is purchased.

Unless stated otherwise, prices offered to Consumers include applicable VAT.

Sponza may change prices for future subscription periods.

Where a price change affects an existing subscription, we will provide advance notice where required by law.

If applicable law gives the subscriber a right to terminate following a price change, Sponza will respect that right.

 

15. AUTOMATIC RENEWAL

Where the purchase process states that a subscription renews automatically, the subscription will continue to renew until cancelled.

Before purchase, we will clearly state:

  • the price;
  • the billing period;
  • the subscription duration;
  • whether automatic renewal applies;
  • how the subscription can be cancelled.

Mandatory consumer protection rules concerning automatic renewal and cancellation always apply.

 

16. CANCELLING PREMIUM

A Premium subscription can be cancelled through the available account functionality or, where applicable, through the provider through which the subscription was purchased.

After cancellation, Premium generally remains active until the end of the already paid subscription period unless stated otherwise or required by law.

If a subscription was purchased through the Apple App Store or Google Play, it may need to be managed or cancelled through the relevant Apple or Google account.

Deleting the Sponza application does not automatically cancel a subscription.

 

17. STATUTORY RIGHT OF WITHDRAWAL

When a Consumer enters into a paid online agreement with Sponza, a statutory 14-day withdrawal period may apply.

During that period, the Consumer may withdraw from the agreement without providing a reason, unless a statutory exception applies.

If the Consumer expressly requests that the paid service begin during the withdrawal period, Sponza may, where permitted by law, charge a proportionate amount for services already provided if the Consumer subsequently withdraws.

Where the law requires additional express consent before performance can begin during the withdrawal period, Sponza will request that consent separately.

The statutory right of withdrawal may be exercised through the relevant withdrawal or cancellation functionality on the Platform or by contacting:

support@sponza.nl

Nothing in this section limits mandatory consumer rights.

 

18. PAYMENTS

Sponza may use external payment providers, including:

  • Stripe;
  • Apple;
  • Google.

By making a payment, you may also be subject to the applicable terms of the relevant payment provider.

Sponza does not necessarily receive or store full payment card details.

If a payment cannot be processed, access to paid functionality may be temporarily restricted until payment has been successfully completed.

 

19. SERVICES PROVIDED BY COACHES

A User who contacts a Coach determines together with that Coach whether a Coach Agreement is entered into and on what terms.

Unless Sponza expressly states otherwise, matters such as:

  • the content of coaching;
  • date and time;
  • location;
  • price;
  • payment conditions;
  • cancellation;
  • refunds;
  • liability relating to the coaching service;

are agreed directly between the User and the Coach.

The Coach is responsible for clearly communicating their own terms to the User.

 

20. COACH RATES

Coaches generally determine their own rates.

A Coach is responsible for correctly presenting rates and providing legally required information concerning:

  • prices;
  • taxes;
  • additional charges.

Sponza may provide functionality allowing rates to be displayed, compared or filtered.

Unless Sponza expressly states otherwise, Sponza does not guarantee that a rate displayed on the Platform will always be the final amount agreed between the User and the Coach.

 

21. CANCELLATION OF COACHING APPOINTMENTS

Where an appointment is made directly between a User and a Coach, the cancellation terms agreed between them apply, to the extent legally valid.

Sponza is not responsible for disputes regarding such cancellations.

If Sponza introduces its own booking or payment functionality in the future, separate cancellation rules may apply.

 

22. SAFETY AND PERSONAL RESPONSIBILITY

Sports and physical activities may involve risks.

Users remain responsible for making a reasonable assessment of whether a particular sport, training method or activity is suitable for them.

If a User has concerns regarding:

  • health;
  • injuries;
  • pregnancy;
  • medical limitations;
  • other health circumstances;

the User should, where appropriate, consult a qualified healthcare professional.

Sponza does not provide medical advice.

A Coach must operate within the limits of their professional knowledge, qualifications and experience.

A Coach must not provide a medical diagnosis, prescribe medical treatment or perform other regulated medical activities unless legally authorised to do so.

 

23. NO MEDICAL SERVICE

Sponza is not a hospital, healthcare institution or medical service provider.

Information on the Platform must not be regarded as a substitute for professional medical advice, diagnosis or treatment.

In the event of serious or acute medical symptoms, Users should seek appropriate professional or emergency medical assistance.

 

24. IN-PERSON MEETINGS

Where a User and a Coach decide to meet in person, they are responsible for making reasonable arrangements regarding safety and location.

Sponza recommends, where appropriate, that Users:

  • agree clear arrangements in advance;
  • choose a suitable and safe location;
  • verify relevant information before the first appointment;
  • involve a parent or legal guardian where a minor is involved.

Suspected fraud, inappropriate behaviour or unsafe situations may be reported through the available reporting functionality or via:

support@sponza.nl

 

25. COMMUNICATION THROUGH SPONZA

Sponza may provide functionality enabling Users and Coaches to send messages to each other.

This functionality must not be used for:

  • spam;
  • harassment;
  • threats;
  • discrimination;
  • fraud;
  • sexual harassment;
  • illegal activities;
  • unsolicited mass commercial communication;
  • malware distribution;
  • attempts to circumvent security.

Sponza may review messages or account information where reasonably necessary for:

  • security;
  • complaint investigation;
  • fraud investigation;
  • enforcement of these Terms;
  • compliance with law.

Any such processing is subject to the Privacy Policy.

 

26. REVIEWS AND RATINGS

Sponza may allow Users to review Coaches.

A review should be based on a genuine and relevant experience.

Reviews must not:

  • be knowingly false;
  • be misleading;
  • be threatening or abusive;
  • be discriminatory;
  • contain confidential information;
  • disclose medical or other sensitive personal data relating to others;
  • be submitted in exchange for payment or another benefit without appropriate disclosure;
  • be intended to unlawfully damage another person.

Sponza may investigate, restrict or remove reviews where there is a reasonable basis to do so.

A Coach’s disagreement with a negative review does not, by itself, constitute grounds for removal.

 

27. RANKING AND SEARCH RESULTS

Sponza uses various factors to determine which Coaches appear in search results and in what order.

Relevant factors may include:

  • match with the selected sport;
  • location and distance;
  • selected goals;
  • specialisations;
  • availability;
  • profile completeness;
  • profile relevance;
  • ratings;
  • Platform activity;
  • response speed;
  • verification status;
  • quality and freshness of profile information;
  • User preferences;
  • Premium status;
  • other signals used to improve relevance.

Not every factor will always have the same weighting.

Sponza may adjust ranking methods to improve:

  • quality;
  • relevance;
  • safety;
  • User experience.

Where Premium status affects visibility or ranking, Sponza will make this sufficiently clear.

Premium status does not automatically mean that a Coach will always rank above non-Premium Coaches.

 

28. AI, MATCHING AND RECOMMENDATIONS

Sponza may use automated technology and artificial intelligence to help Users find suitable Coaches.

Relevant factors may include:

  • sport;
  • location;
  • personal goals;
  • specialisations;
  • preferred training format;
  • availability;
  • preferences;
  • profile information;
  • reviews;
  • interactions with the Platform.

A match, score or recommendation is intended as support only.

The User ultimately decides which Coach to choose.

Sponza does not guarantee that a Coach recommended by an algorithm or AI system is the best Coach for a particular User.

 

29. PROHIBITED USE

The Platform must not be used for activities that are:

  • unlawful;
  • fraudulent;
  • misleading;
  • dangerous to others;
  • infringing of intellectual property rights;
  • infringing of privacy rights;
  • discriminatory;
  • promoting hatred or violence;
  • involving sexual exploitation;
  • endangering minors;
  • distributing malware or harmful software;
  • attempting to circumvent technical security;
  • placing an unreasonable load on Sponza systems;
  • collecting data in an unauthorised manner.

Without Sponza’s prior written permission, you may not systematically scrape, crawl, copy or use the Platform to build competing databases or services, except to the extent such restriction cannot lawfully be imposed.

 

30. FRAUD AND MISUSE

Sponza may take action against:

  • fake accounts;
  • identity fraud;
  • false qualifications;
  • false certificates;
  • manipulated reviews;
  • payment fraud;
  • misleading profiles;
  • spam;
  • unauthorised automated activity;
  • other forms of misuse.

Measures may include:

  • warnings;
  • additional verification;
  • reduced visibility;
  • removal of Content;
  • temporary restriction;
  • suspension;
  • account termination.

 

31. USER AND COACH CONTENT

You generally retain ownership of Content that you upload to Sponza.

By uploading Content, you grant Sponza, for as long as reasonably necessary, a non-exclusive, worldwide, transferable and sublicensable licence to technically:

  • host;
  • store;
  • reproduce;
  • format;
  • display;
  • distribute;
  • optimise;
  • adapt for different screen sizes;
  • use the Content for the operation and promotion of your profile and the Platform.

This licence is limited to what is reasonably necessary to:

  • provide Sponza;
  • secure the Platform;
  • improve the Platform;
  • promote Sponza;
  • support the visibility settings you have selected.

You confirm that you have the necessary rights to upload the Content.

 

32. USE OF COACH PROFILES FOR PROMOTION

Where a Coach has a public profile, Sponza may use public elements of that profile to promote both the profile and the Platform.

This may include use through:

  • social media;
  • search engines;
  • advertisements;
  • newsletters;
  • category pages;
  • sport pages;
  • location pages.

If Sponza wishes to use a Coach’s photograph, video or other Content in a separate advertising campaign that goes materially beyond normal promotion of the profile or Platform, Sponza may request additional permission where legally required or reasonably appropriate.

 

33. SPONZA INTELLECTUAL PROPERTY

All rights in the Platform and related technology, design and Sponza Content belong to Sponza or its licensors.

This includes:

  • the Sponza name;
  • logos;
  • brand identity;
  • software;
  • interface;
  • design;
  • Sponza text;
  • database structures;
  • algorithms;
  • illustrations;
  • graphic elements.

These materials may not be commercially copied, modified or exploited without prior permission, except where permitted by law.

 

34. EXTERNAL LINKS

Coach Profiles may contain links to:

  • external websites;
  • social media profiles;
  • other third-party services.

Sponza does not necessarily review all external content.

Sponza is not responsible for the availability, content, security or terms of external websites or services.

 

35. PLATFORM AVAILABILITY

We aim to provide a reliable and well-functioning Platform.

We do not guarantee that the Platform will always be available without interruption, delay or error.

The Platform may temporarily be unavailable due to factors including:

  • maintenance;
  • updates;
  • security measures;
  • technical failures;
  • internet problems;
  • issues affecting third-party providers;
  • force majeure.

Where reasonably possible, we will seek to minimise disruption.

 

36. PLATFORM CHANGES AND UPDATES

Sponza is continuously developing.

We may add, change or remove functionality in order to:

  • improve the Platform;
  • improve security;
  • implement new technology;
  • combat misuse;
  • comply with law;
  • develop the business model.

Where a change is materially adverse to an existing paid service, applicable legal rights will be respected.

 

37. SUSPENSION AND RESTRICTIONS

Sponza may restrict Content or an account where there is a reasonable basis to do so.

This may occur, for example, in cases involving:

  • breach of these Terms;
  • fraud;
  • safety risks;
  • serious complaints;
  • misleading information;
  • legal obligations;
  • infringement of third-party rights;
  • overdue payments;
  • misuse of the Platform.

Where appropriate, we will inform the relevant User or Coach of the reason.

In cases involving serious fraud, safety risks, legal requirements or other urgent circumstances, immediate action may be taken.

 

38. TERMINATION OF COACH ACCOUNTS

A Coach may terminate their account through the available account functionality.

Where Sponza permanently removes a business Coach from the Platform, Sponza will take into account applicable laws governing online platform services.

Where required by law, the Coach will receive information about:

  • the intended decision;
  • the reason for the decision;
  • available complaint or appeal options.

Advance notice may not be provided where this is permitted by law, for example due to:

  • a legal obligation;
  • repeated serious breaches;
  • fraud;
  • a safety risk.

 

39. REPORTING ILLEGAL OR INAPPROPRIATE CONTENT

Users may report Content they reasonably believe is:

  • illegal;
  • infringing;
  • fraudulent;
  • unsafe;
  • in breach of these Terms.

Reports may be submitted through the available reporting functionality or via:

support@sponza.nl

Sponza may request additional information in order to assess a report.

We may take action against Content where there is sufficient reason to do so.

 

40. COMPLAINTS ABOUT PLATFORM DECISIONS

Where Sponza:

  • removes Content;
  • restricts visibility;
  • suspends an account;
  • takes another restrictive measure;

the affected person may, where applicable, submit a complaint or appeal.

This may be done through the relevant functionality on the Platform or by contacting:

support@sponza.nl

Sponza will assess complaints carefully and in accordance with applicable law.

 

41. PRIVACY

The processing of personal data is governed by the Sponza Privacy Policy.

The Privacy Policy includes information regarding:

  • personal data we process;
  • reasons for processing;
  • recipients of personal data;
  • retention periods;
  • international transfers;
  • cookies;
  • AI and personalisation;
  • privacy rights.

The Privacy Policy is a separate document and is available through the Platform.

 

42. RESPONSIBILITY OF COACHES

Each Coach is responsible for the professional services they offer and provide.

A Coach is responsible for matters including:

  • relevant qualifications;
  • licences where required;
  • insurance where required or reasonably appropriate;
  • tax obligations;
  • accurate business information;
  • safe performance of services;
  • compliance with consumer law;
  • compliance with professional regulation;
  • compliance with other applicable laws.

Sponza does not assume these responsibilities on behalf of the Coach.

 

43. LIABILITY OF SPONZA

Sponza is responsible for the proper performance of its own obligations relating to the Platform.

To the extent permitted by law, Sponza is not liable for damage arising solely from:

  • acts or omissions of a Coach;
  • acts or omissions of a User;
  • coaching or training services;
  • injuries sustained during an activity provided by a Coach;
  • inaccurate information provided by a User or Coach;
  • arrangements made outside Sponza;
  • transactions entered into directly between Coach and User;
  • external websites or services.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

In particular, mandatory consumer rights are not limited by this section.

 

44. DISPUTES BETWEEN USERS AND COACHES

A dispute concerning a Coach Agreement is generally a dispute between the User and the Coach.

Sponza may, at its discretion, attempt to support communication between the parties but is not required to act as an arbitrator.

Any assistance provided by Sponza does not mean that Sponza accepts responsibility for the underlying dispute.

 

45. INDEMNITY BY BUSINESS USERS

To the extent permitted by applicable law, a business User or Coach is responsible for reasonable losses suffered by Sponza as a direct result of a serious and attributable breach of these Terms or applicable law.

This provision does not apply to the extent the loss was caused by Sponza itself and does not limit any rights that apply under mandatory law.

 

46. APPLE APP STORE

Where the Sponza application is used through Apple, the following applies where relevant:

The agreement concerning use of Sponza is between you and Sponza, not between you and Apple.

Apple is not responsible for Sponza Content or services.

For features or subscriptions purchased through Apple, Apple’s payment, subscription and refund rules may apply.

You must also comply with the applicable Apple App Store terms.

 

47. GOOGLE PLAY

Where the Sponza application is used through Google Play, the Google Play terms may also apply.

For subscriptions or purchases processed through Google Play, Google’s:

  • payment rules;
  • subscription rules;
  • cancellation rules;
  • refund rules;

may apply.

 

48. SERVICE COMMUNICATIONS

Sponza may send communications necessary for operation of the account or service.

This may include:

  • account verification;
  • security notifications;
  • password reset messages;
  • contact requests;
  • subscription information;
  • payment information;
  • changes to important Terms;
  • important Platform information.

These communications may be necessary for performance of the Platform Agreement.

 

49. MARKETING

Marketing communications are sent in accordance with applicable law.

Where consent is required, it will be requested separately.

A User can unsubscribe through:

  • the unsubscribe functionality in the communication;
  • available account settings.

Unsubscribing from marketing does not stop necessary service communications.

 

50. ACCOUNT DELETION

Users may request deletion of their account through the account settings or by contacting:

privacy@sponza.nl

Processing of personal data following account deletion is described in the Privacy Policy.

Deletion of an account does not automatically extinguish outstanding obligations that arose before deletion.

 

51. CHANGES TO THESE TERMS

Sponza may amend these Terms where there is a valid reason to do so, including due to:

  • new functionality;
  • changes to services;
  • changes in technology;
  • security requirements;
  • changes in law;
  • changes in the business model.

For Consumers, amendments will be made in accordance with applicable consumer law.

For business Users subject to specific online platform rules, Sponza will apply the legally required notice period.

Where applicable, this notice period will be at least 15 days.

Where a change reasonably requires a business User to make substantial technical or commercial adaptations, a longer notice period may apply where required by law.

A shorter notice period may apply where Sponza must act immediately due to:

  • legal requirements;
  • urgent security risks.

 

52. TRANSFER

Sponza may transfer the Platform Agreement to another company in connection with matters such as:

  • restructuring;
  • merger;
  • acquisition;
  • sale of business activities.

Applicable legal rights will be respected.

A User may not transfer their personal account to another person without permission.

 

53. FORCE MAJEURE

Sponza is not liable for failure or delay in performing obligations where this results from circumstances reasonably beyond our control.

This may include:

  • major internet outages;
  • power failures;
  • cyberattacks;
  • failure of critical suppliers;
  • natural disasters;
  • war;
  • terrorism;
  • government measures;
  • epidemics;
  • other force majeure events.

Mandatory legal rights remain unaffected.

 

54. SEVERABILITY

If any provision of these Terms is found to be wholly or partly invalid or unenforceable, the remaining provisions remain in effect.

The relevant provision will, where possible, be interpreted or replaced in a way that most closely reflects its original purpose while remaining legally valid.

 

55. NO WAIVER

If Sponza does not immediately exercise a right, this does not automatically mean that Sponza has waived that right.

 

56. GOVERNING LAW

The agreement with Sponza is governed by Dutch law.

If you are a Consumer residing in another country within the European Economic Area, you retain the protection of mandatory consumer laws applicable to you under relevant law.

 

57. DISPUTES WITH SPONZA

We prefer to resolve complaints directly wherever possible.

Please first contact:

support@sponza.nl

If no solution can be reached, disputes may be submitted to the competent court.

For Consumers, statutory rules concerning competent courts apply.

These Terms do not limit a Consumer’s right to bring a claim before a court that is competent under applicable law.

 

58. CONTACT

For questions regarding these Terms of Service, please contact:

Wave Group B.V.
Trading as Sponza

Prins Pieter Christiaanstraat 81
3066 TB Rotterdam
The Netherlands

Chamber of Commerce number: 68602200

Email: support@sponza.nl

Privacy: privacy@sponza.nl

Website: www.sponza.nl

 

© 2026 Sponza / Wave Group B.V. All rights reserved.